Home > backup, software, storage > What’s up with Backzup?

What’s up with Backzup?

On 14th December 2011 I signed up for a free 512Gb online backup account at Backzup. I was initially doubtful that the service could provide that amount of free backup, but it worked well. Backzup is (was?) a Livedrive re-seller, so the software you download is from Livedrive, and you use the Livedrive web site to manage or access your backup.

My reason for trying Backzup was a problem with my Carbonite account. I have used Carbonite for my online backup needs for over two years, and while the service has previously worked well I have now hit the point where Carbonite are throttling my backup so much it’s impossible to use. When I recently upgraded my server hackintosh I moved all the files from the old server to the new one using the Mac Migration Assistant. When I re-installed the Carbonite software on the new server and transfered the backup account the old backup set was retained, and a new one started. The backup set contains 189Gb, so the old 189Gb remained on the Carbonite servers and a new 189Gb backup was started. Carbonite slow down your backup once it gets too big, so mine is wallowing at around 300Gb with over 70Gb remaining. The upload speed is now limited to around 100kbit/second, so I am now waiting for 30 days since the old backup was last seen. At that time the old backup should be deleted, and I can finish the new backup in a reasonable time.

Backzup sounded like an ideal solution, offering 512Gb for free with no upload speed limits. I completed the initial backup of 204Gb in five days, which included suspending the backup a few times to do other things. The service then worked without issue until the 1st January 2012, when the Livedrive software reported it could not log into the account. My attempts to access the Livedrive web site returned a message that the account was suspended, but there is no way to contact Livedrive as I need to log into the account to access their support system. This happened at the point when I was considering upgrading to one of Backzup’s paid accounts, not for the extra space but to pay something for a good service.

I emailed Backzup on 1st January, then waited a few days. Backzup claim they will respond within 24 hours, but it was New Year’s day followed by a bank holiday so I allowed a few days. I received no response to the request for help, so emailed Backzup again on January 5th. I have still not had a reply, so it looks like Backzup are (despite their site providing no information) no longer a viable online backup provider. My searches since the account was disabled have also turned up some worrying tales concerning Livedrive.

I haven’t lost a lot of money directly in this, other than the cost of running the server continuously for five day. It is irritating to get no response from Backzup, after this was posted on their blog on 20th December 2011:

Commenting on the few initial reports about the company, Hernandez said, “Immediately after our launch, we were given some bad reviews by a few blogs, which were totally based on skepticism about our free 512 GB plan. This is cruel and can be threatening to the reputation of a company that is just launching. Despite these hardships, Backzup was able to win the love and trust of over 20,000 people due to its excellent service and world class customer support.

It’s starting to look like the “cruel skepticism” may be justified. As one of those 20,000 people I’m not feeling much love or trust for Backzup at the moment. I would much prefer to be writing a report on how great the Backzup service is, but unless they respond to my requests for help I can’t recommend Backzup.

  1. thedubc
    January 9, 2012 at 11:29 pm

    Same here… mine was suspended and no responses from phone or email. Sucks because it was a great deal. I think I might have to go to backblaze. Any other solutions out there you might try?

  2. Caleb
    January 11, 2012 at 1:05 pm

    mine and my wife’s account was suspended on new years day too. I’ve been trying to find some more people who have had the same experience. i’ve gotten no respond via email or phone. could you update if you find anything out?

  3. January 12, 2012 at 10:40 am

    Following on from this post, I contacted the Livedrive sales department with two questions: Have you suspended/discontinued Backzup as a reseller, and can I transfer the backup account from Backzup to Livedrive, retaining the 200Gb I have backed up in the Livedrive account. The response I got:

    Thank you for contacting Livedrive support.
    We are sorry to hear about the issue you’ve been experiencing with your Livedrive.
    Upon looking at your account I can see you have been setup via a reseller, You would need to contact your reseller directly for any support.

    So Livedrive have no interest in the backup accounts they have suspended. This sort of behaviour means I shall in future recommend that everyone avoids Livedrive. I’m not very impressed with Carbonite recently so I’m looking for a good reliable online backup provider that doesn’t just resell Livedrive accounts.

  4. willemijns
    March 26, 2012 at 9:12 pm

    > So Livedrive have no interest in the backup accounts they have suspended.

    backup was a liverive reseller so livedrive do not care of them.

  5. April 4, 2012 at 12:51 pm

    Hi there

    I have been working with livedrive for some time and would like to offer some information on this.

    There has been two occasion that this has happened recently first on on Backzup.com and then on beecloud.

    Both sites where closed after offering free 512gb backup accounts as a way of enticing a large amount of customers as this is against the livedrive resellers terms and conditions livedrive have no other option to close there accounts.this is clearly stated in there terms that all resellers agre to and even in my first sales call with livedrive it was explained to me that giving out free accounts where not allowed under any circumstances.

    I feel If a person or site such as Backzup.com decide to break that agreement then the blame falls squarely on these companies and or the staff that work for them and not livedrive.

  6. April 4, 2012 at 3:28 pm

    As a Backzup customer I never got to see the reseller terms and conditions, so I could not know that Backzup was in breach of them. I signed up in good faith for a free Backzup Account mid December 2012, and the account was suspended two weeks later (I believe free accounts had been available for a few weeks before I signed up). Does Livedrive have so many resellers that it is unaware when they are blatantly breaching its terms and conditions? Backzup advertised free 512Gb backup accounts on its home page, so wasn’t being secretive about its plans.
    As a Backzup/Livedrive customer my account was suspended with no notification or information from either company. Under its contract Livedrive may have had no obligation to Backzup customers, but I doubt there was nothing it could do.
    If Livedrive had contacted me (it did have my email address as a login) and explained that Backzup had been dropped/blocked/suspended, I would have been grateful for the information. If Livedrive offered to keep my backup if I took out a subscription with them, I would have accepted. Even if Livedrive had explained why the account was suspended and said there was nothing they could do to keep the data, I would have understood and likely taken out a Livedrive backup plan. I knew how fast the service was, so would be likely to stick with it.
    The reason I will not be touching Livedrive in future is that their response was “It’s Backzup’s problem”. They didn’t answer my simple questions, so how has their behaviour done anything to help the customer, who is ultimately the loser?

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