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Posts Tagged ‘virgin media’

The new cable modem

February 6, 2008 Leave a comment

Virgin MediaThree weeks after Virgin Media told me they would send a new cable modem it finally arrived. I suppose I should be thankful since it only took 20 days to get here when they did advise to allow up to 28 days. It’s really one day to get here as the package was sent yesterday, so I guess my name was added to the next batch to be sent out (am I being cynical wondering how long new customer have to wait?).
I had to call Virgin support to get the MAC address added to their system. Fortunately this was an 0800 number so I didn’t have to pay 25p a minute to sit in the queue like existing customers wanting technical support (sorry, being cynical again). The modem, a Scientific Atlanta 2100, sprang to life within a minute of the MAC address being activated, and it’s looking good so far. I fired up a torrent download and was seeing 1.6MB/s with peaks of 1.9MB/s. Thats a bit faster than the old Motorola modem, and it was looking great until the cap kicked in and I’m now crawling along at 500KB/s.
I’m hoping that’s the last of the lockups that were pinned on the Motorola modem, so I will post again in a week or so if all is going well.

Two weeks and still waiting for Virgin

January 31, 2008 Leave a comment

Virgin MediaI wrote recently about my problems with my aging Cable modem and Virgin Media’s email response. It’s now 15 days since the email arrived, so by Virgin’s advice I should be getting the replacement modem some time in the next 13 days. My connection continues to drag it’s heels and fall over if I look at it funny.

Does this work the other way round? I was wondering if I could tell Virgin to allow up to 28 days for my next bill to be paid.

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What happened to Virgin Broadband?

January 22, 2008 3 comments

Virgin MediaI’ve been on the Telewest/Virgin Broadband service for many years. So many in fact I can’t remember when I joined. I have emails to my Blueyonder address from early 2001, so that’s at least 7 years. Without wanting to sound like a preachy old git, it used to be a good service. I started on the 512Mb connection, and always got it. 2Mb, 4Mb, 10Mb and now 20Mb speeds have followed, but the last one was a very mixed ‘upgrade’. I was happy with the Telewest Blueyonder 10Mb service. Download speeds were usually over 1 megabyte a second.
Then Virgin took over, and heavily publicised the doubling of broadband speeds. My connection went to 20Mb, but I saw very little speed improvement over the 10Mb service. The biggest shock came when my download speed started dropping. I eventually found out that Virgin were capping the download speed at 5Mb if you used too much bandwidth between 4pm and midnight. I say eventually found out because unlike the 20Mb upgrade Virgin didn’t publicise this change. The 20Mb service is still sold as unlimited, as shown here, or here. No disclaimers, asterisks or anything else to say it’s not an unlimited service. Only it isn’t, as shown here.

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