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Posts Tagged ‘technical support’

The new cable modem

February 6, 2008 Leave a comment

Virgin MediaThree weeks after Virgin Media told me they would send a new cable modem it finally arrived. I suppose I should be thankful since it only took 20 days to get here when they did advise to allow up to 28 days. It’s really one day to get here as the package was sent yesterday, so I guess my name was added to the next batch to be sent out (am I being cynical wondering how long new customer have to wait?).
I had to call Virgin support to get the MAC address added to their system. Fortunately this was an 0800 number so I didn’t have to pay 25p a minute to sit in the queue like existing customers wanting technical support (sorry, being cynical again). The modem, a Scientific Atlanta 2100, sprang to life within a minute of the MAC address being activated, and it’s looking good so far. I fired up a torrent download and was seeing 1.6MB/s with peaks of 1.9MB/s. Thats a bit faster than the old Motorola modem, and it was looking great until the cap kicked in and I’m now crawling along at 500KB/s.
I’m hoping that’s the last of the lockups that were pinned on the Motorola modem, so I will post again in a week or so if all is going well.

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