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What happened to Virgin Broadband?

January 22, 2008 3 comments

Virgin MediaI’ve been on the Telewest/Virgin Broadband service for many years. So many in fact I can’t remember when I joined. I have emails to my Blueyonder address from early 2001, so that’s at least 7 years. Without wanting to sound like a preachy old git, it used to be a good service. I started on the 512Mb connection, and always got it. 2Mb, 4Mb, 10Mb and now 20Mb speeds have followed, but the last one was a very mixed ‘upgrade’. I was happy with the Telewest Blueyonder 10Mb service. Download speeds were usually over 1 megabyte a second.
Then Virgin took over, and heavily publicised the doubling of broadband speeds. My connection went to 20Mb, but I saw very little speed improvement over the 10Mb service. The biggest shock came when my download speed started dropping. I eventually found out that Virgin were capping the download speed at 5Mb if you used too much bandwidth between 4pm and midnight. I say eventually found out because unlike the 20Mb upgrade Virgin didn’t publicise this change. The 20Mb service is still sold as unlimited, as shown here, or here. No disclaimers, asterisks or anything else to say it’s not an unlimited service. Only it isn’t, as shown here.

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