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Posts Tagged ‘support’

iPhoto Book problems

January 31, 2008 3 comments

Apple PhotoBookI recently ordered some books from Apple through iPhoto, one hardcover and three softcover books. They contained my wedding photo’s, the hardcover for myself and Mrs Basshead, the softcovers for family members. The books arrived yesterday and there’s a problem or two.
The images in the softcover book appear to have had their saturation boosted, but still look acceptable. The Hardcover book is pretty horrible though. Saturation has been boosted to the point where skin tones are unnatural and most shadow detail has been lost. I use an EyeOne Display screen colour calibrator so I know the colours in iPhoto were accurate.
The other problem is the text on the inside rear flap. I listed the wedding guests, and their names are garbled with letters printed on top of each other and unwanted spaces. This all came as a big surprise to me as I have ordered Apple books before and been impressed with the results. The last book I ordered was for my father-in-law’s seventieth birthday. I scanned fifty years of family photo’s for that album, it looked great and he was very impressed.
I called Apple support this morning and after around 30 seconds my call was answered by a helpful lady who emailed me the support link for Apple’s Photo Services Team. I detailed the issues and was told onscreen that they strive to answer all support emails within 24 hours. You’re offered a replacement or refund if not satisfied with your book, so I’ve asked for a replacement if the problems can be fixed or a refund if they can’t. I’ll post again when they get back to me. I’ve always thought you can’t judge a company until you see how they deal with problems. Apple have been a bit hit and miss in my past contact with them, so here’s their chance to shine.

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