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Posts Tagged ‘refund’

Post Updates

March 5, 2008 Leave a comment

AriaThings are a bit quiet at the moment so I thought I would update a couple of my recent posts concerning Aria and Virgin Media. First, I returned a graphics card to Aria on Friday 15th February after it was found to be dead on arrival. The parcel was signed for at Aria on 18th February, and on 21st February I received an email notifying me that the item had been passed to the technical department for testing. The email advised that I should receive testing details within three days but please allow up to 28 days. That was the last I heard concerning the matter. On 22nd February £32.25 was refunded to my credit card by Aria. That’s pretty quick testing so thumbs up for that, but a short email confirming that the card was faulty and the money would be refunded would have been nice. One week from sending the faulty part to having the money refunded is good service compared to several other companies I no longer use, so I have no problem continuing to recommend Aria.

Virgin MediaMore good news on the Virgin Media cable modem front as well. Since the replacement arrived I have had no further lock-ups and the new model appears to be handling the 20Mbit connection better. Last week I replaced my Belkin router (manageable by internet explorer only) and benq 802.11b wireless access point with a Netgear wireless router. On Sunday morning I started a large bittorrent download and was amazed to see the download speed hitting 2.4 MB a second, way faster than the previous high of 1.9MB/s. I still think Virgin Media are being unclear about their ‘unlimited’ broadband and the customer service is poor, but at least I have a connection that can hit peak download speeds for 20 minutes before the cap kicks in.

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iPhoto Book problems part 2

January 31, 2008 Leave a comment

Apple PhotoBookAt 5.31pm this evening I received a reply from Apple’s Photo Services team concerning my defective Photo Book. They have refunded the cost of the book to my credit card (minus postage costs) and apologised for the inconvenience. If I want to place the order again I need to contact them within 48 hours.
That’s a fast and decisive response that I can’t complain about, but it leaves me puzzled. I asked for a replacement book if the problems could be fixed or a refund if not, and got a refund. Does this mean the colour issue is not something that can be changed? In what I have found to be typical Apple behaviour they have resolved the problem without admitting it exists. I had exactly the same response when my Macbook suffered the sudden shutdown issue, and again when the battery lost capacity.
I’m not going to order another book if I can’t be sure the quality is as good as it should be. Looks like the search for an alternative Photo Book supplier starts here.

Categories: apple, photo Tags: , , ,