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Post Updates

AriaThings are a bit quiet at the moment so I thought I would update a couple of my recent posts concerning Aria and Virgin Media. First, I returned a graphics card to Aria on Friday 15th February after it was found to be dead on arrival. The parcel was signed for at Aria on 18th February, and on 21st February I received an email notifying me that the item had been passed to the technical department for testing. The email advised that I should receive testing details within three days but please allow up to 28 days. That was the last I heard concerning the matter. On 22nd February £32.25 was refunded to my credit card by Aria. That’s pretty quick testing so thumbs up for that, but a short email confirming that the card was faulty and the money would be refunded would have been nice. One week from sending the faulty part to having the money refunded is good service compared to several other companies I no longer use, so I have no problem continuing to recommend Aria.

Virgin MediaMore good news on the Virgin Media cable modem front as well. Since the replacement arrived I have had no further lock-ups and the new model appears to be handling the 20Mbit connection better. Last week I replaced my Belkin router (manageable by internet explorer only) and benq 802.11b wireless access point with a Netgear wireless router. On Sunday morning I started a large bittorrent download and was amazed to see the download speed hitting 2.4 MB a second, way faster than the previous high of 1.9MB/s. I still think Virgin Media are being unclear about their ‘unlimited’ broadband and the customer service is poor, but at least I have a connection that can hit peak download speeds for 20 minutes before the cap kicks in.

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